Northamptonshire Pharmaceutical Needs Assessments - Patient Survey

Closed 23 Aug 2020

Opened 27 Jul 2020


We are inviting you to tell us about pharmacy services in your area.

The services we are looking at include local services that you receive from pharmacies (or chemists). To do a good job, we need to regularly review what services we have, what our local people need, and how things might change in the future. This process is called a ‘pharmaceutical needs assessment’ and we are preparing two at the moment for Northamptonshire with the help of a company called Primary Care Commissioning Community Interest Company (PCC) who specialise in this kind of work. The feedback you provide will be shared with PCC but will only be used for the purpose of this survey and developing the PNAs. Any personal data you provide will be held in accordance with the Data Protection Act 1998 and the NHS Confidentiality Code of Practice.

Many people call them chemists but in this survey we use the word pharmacy. By a pharmacy, we mean a place you would use to get a prescription or buy medicines which you can only buy from a pharmacy or to talk to a pharmacist for advice about an illness that you may have or medicines that you take. We don’t mean the pharmacy at a hospital or the part of a pharmacy where you buy beauty products.

Your views are important to us so please spare a few minutes to complete this questionnaire. There are 18 questions to answer about your experience of pharmacies and a number of questions about you. We anticipate it will take you nine to 15 minutes to complete, depending on how much additional information you would like to give us.

We really would like and value your input, but if you don’t want to take part, please just ignore this questionnaire; your decision will not affect the care you receive from the NHS or your pharmacy in any way.

The questionnaire is anonymous; you don’t have to give your name and address. Any information you do give will not be linked to you.

The results of our questionnaire will be published in the draft pharmaceutical needs assessments which Northamptonshire County Council will consult on over the winter.

We realise that you may have experienced difficulties in going to a pharmacy over the last few months, and that there have been delays beyond the control of the pharmacy staff in dispensing your prescriptions. These will have been due to Covid-19 as well as national drug shortages which have become more of a problem over the last couple of years. We would like to understand your experience of going to a pharmacy before and during the pandemic so that we can best plan for services going forward.

If you would like more information about the questionnaire or have questions on how to complete it, please email